Post by Logan on Jul 5, 2016 5:24:39 GMT -6
LANSING — Even as Gov. Rick Snyder pushes for a more tech-driven government, numerous software snafus in recent years have caused confusion, cost taxpayers money and, critics say, sometimes put public safety at risk.
Among the more egregious government glitches in recent years: A pending lawsuit blames a faulty Unemployment Insurance Agency system rolled out in 2013 for erroneously accusing some filers of fraud. Last year, a state Treasury computer system told thousands of taxpayers they owed back taxes when they didn't, causing some taxpayers to pay bills they shouldn't have. A massive child welfare database for years caused headaches for Children's Protective Service and foster care workers, which union officials said put children at risk by causing delays and providing caseworkers incomplete information.
This month, a glitch in a Department of Health & Human Services system sent letters to thousands of seniors and disabled Michiganders, erroneously telling them their Social Security benefits would be cut.
The glitches come as Michigan's tech-exec-turned-governor is spending millions of dollars to build a government that is more automatic, mobile-friendly, and cloud-based. Since 2012, for example, the state has spent more than $1 million developing 10 smartphone applications.
Read more: www.lansingstatejournal.com/story/news/local/capitol/2016/07/05/michigan-digital-government-digital-problems/86329758/
Among the more egregious government glitches in recent years: A pending lawsuit blames a faulty Unemployment Insurance Agency system rolled out in 2013 for erroneously accusing some filers of fraud. Last year, a state Treasury computer system told thousands of taxpayers they owed back taxes when they didn't, causing some taxpayers to pay bills they shouldn't have. A massive child welfare database for years caused headaches for Children's Protective Service and foster care workers, which union officials said put children at risk by causing delays and providing caseworkers incomplete information.
This month, a glitch in a Department of Health & Human Services system sent letters to thousands of seniors and disabled Michiganders, erroneously telling them their Social Security benefits would be cut.
The glitches come as Michigan's tech-exec-turned-governor is spending millions of dollars to build a government that is more automatic, mobile-friendly, and cloud-based. Since 2012, for example, the state has spent more than $1 million developing 10 smartphone applications.
Read more: www.lansingstatejournal.com/story/news/local/capitol/2016/07/05/michigan-digital-government-digital-problems/86329758/