Post by Logan on Feb 12, 2016 4:06:53 GMT -6
RALEIGH -- N.C. Insurance Commissioner Wayne Goodwin said Thursday his agency has launched an examination of Blue Cross and Blue Shield to determine the cause of ongoing technology problems that have prevented thousands from buying or verifying health insurance this year.
Goodwin said the examination of the state’s largest health insurer will likely take months, and Blue Cross would be billed for any complex investigative work outsourced to specialists. He said his agency has received more than 1,000 formal complaints about Blue Cross in the past month and well over 4,000 customer calls.
“We’re at that point where it is what I need to do,” Goodwin said. “This is akin to a deep dive audit where we determine what worked, what didn’t work, whether any laws were broken, and how the process can be improved.”
Goodwin announced the probe in a discussion with members of The News & Observer editorial board and editors about challenges facing North Carolina’s insurance market.
Read more here: www.newsobserver.com/news/business/article59773521.html
Goodwin said the examination of the state’s largest health insurer will likely take months, and Blue Cross would be billed for any complex investigative work outsourced to specialists. He said his agency has received more than 1,000 formal complaints about Blue Cross in the past month and well over 4,000 customer calls.
“We’re at that point where it is what I need to do,” Goodwin said. “This is akin to a deep dive audit where we determine what worked, what didn’t work, whether any laws were broken, and how the process can be improved.”
Goodwin announced the probe in a discussion with members of The News & Observer editorial board and editors about challenges facing North Carolina’s insurance market.
Read more here: www.newsobserver.com/news/business/article59773521.html