Post by Logan on Apr 5, 2016 21:06:24 GMT -6
Blue Cross and Blue Shield chief operating officer Alan Hughes has abruptly resigned from the state’s largest health insurance company, an apparent casualty of an ongoing technology fiasco that has prevented thousands of Blue Cross customers from enrolling and triggered an investigation by the N.C. Department of Insurance.
Blue Cross, the state’s largest health insurer, announced Hughes’ resignation Tuesday. The company said Hughes was replaced by Gerald Petkau, the company’s previous chief financial officer. Petkau will oversee the company’s customer service, claims processing, project management and IT functions.
Blue Cross’s announcement noted four executive promotions but made only brief reference to Hughes, saying he had “tendered his resignation,” providing no further details.
Hughes had overseen the implementation of a complex software program for customer billing and enrollment that crashed in January and is still under repair some six months after fatal problems were discovered last year.
Read more: www.charlotteobserver.com/news/business/article70135012.html
Blue Cross, the state’s largest health insurer, announced Hughes’ resignation Tuesday. The company said Hughes was replaced by Gerald Petkau, the company’s previous chief financial officer. Petkau will oversee the company’s customer service, claims processing, project management and IT functions.
Blue Cross’s announcement noted four executive promotions but made only brief reference to Hughes, saying he had “tendered his resignation,” providing no further details.
Hughes had overseen the implementation of a complex software program for customer billing and enrollment that crashed in January and is still under repair some six months after fatal problems were discovered last year.
Read more: www.charlotteobserver.com/news/business/article70135012.html